Accounts receivable automation for B2B
CityCited works the aging report, prepares follow-ups, understands customer replies, tracks payment promises and blockers, and tells your team exactly when a person is needed.
| Account | Invoice | Balance | State |
|---|---|---|---|
| Smith Logistics | $48,200 | Dispute | |
| ABC Manufacturing | $12,500 | Promise to pay | |
| Vertex Industrial | $31,900 | PO required | |
| Acme Healthcare | $9,800 | Wrong contact | |
| Northwind Foods | $6,400 | Contacted |
Product interface shown with illustrative data.
CityCited handles the repetitive work behind B2B collections so finance teams can manage more receivables without adding a person just to chase invoices.
Know which account needs attention next, and why it moved up the list.
Prepare collection emails, understand replies and keep the conversation moving.
Bring disputes, unusual requests and sensitive accounts to a person.
Prioritisation
Import the aging export and CityCited turns a flat list of invoices into an ordered set of accounts, each with a state and a next action.
It works the account, not the invoice. One customer with four overdue invoices is one conversation, not four emails.
| Account | Invoice | Balance | State |
|---|---|---|---|
| Smith Logistics | $48,200 | Dispute | |
| ABC Manufacturing | $12,500 | Promise to pay | |
| Vertex Industrial | $31,900 | PO required | |
| Acme Healthcare | $9,800 | Wrong contact | |
| Northwind Foods | $6,400 | Contacted |
Product interface shown with illustrative data.
Reply intelligence
A reminder is easy. Reading what came back, recording what was promised and knowing what it changes is the job.
CityCited keeps the customer’s own words attached to the decision, so anyone can see why a case changed state.
“We’ll include the $12,500 in Friday’s payment run.”
Blockers
Most overdue invoices are not refusals. Something is in the way, and nobody told the finance team what.
CityCited names the obstacle, attaches the sentence it came from, and raises the task that clears it. It never claims to attach a document it does not hold.
AP cannot process without a purchase order.
Customer never received the original invoice.
Named a different AP contact. Not yet confirmed.
Customer states payment was sent. Unverified.
Charges disputed. Collection stopped.
Promises
CityCited records the amount, the date and the sentence it came from. Collection pauses while the promise stands.
If the promise passes its grace period without payment, the follow-up is prepared and queued for approval. Nothing goes out on its own.
Promised by ABC Manufacturing on September 21.
Recorded with the sentence it came from.
Collection stays paused.
Accounting still shows a balance.
Queued for approval, not sent.
Source of truth
A customer saying “we paid” is a claim to record, not a fact to act on.
CityCited recognises the claim and pauses for verification. Only your imported accounting data can close an invoice. There is no path for the model to mark one paid.
The book
Every account, its state, what is owed, what is promised and what needs a person today.
| Account | Invoice | Balance | Age | State | Next action |
|---|---|---|---|---|---|
| Smith Logistics | INV-4471 | $48,200 | 52 days | Dispute | Escalated |
| ABC Manufacturing | INV-4502 | $12,500 | 31 days | Promise to pay | Monitor to Sep 25 |
| Vertex Industrial | INV-4544 | $31,900 | 24 days | PO required | Obtain PO |
| Acme Healthcare | INV-4519 | $9,800 | 18 days | Wrong contact | Confirm contact |
| Northwind Foods | INV-4530 | $6,400 | 9 days | Contacted | Awaiting reply |
| Cedar Fabrication | INV-4551 | $18,750 | 6 days | Paid | Case closed |
Product interface shown with illustrative data.
Control
CityCited does the analysis, the drafting and the tracking. During the founding pilot, every outbound collection email requires approval before it leaves your mailbox.
CityCited escalates instead of improvising.
Who it is for
Staffing companies feel this immediately. Payroll goes out on schedule while customers pay Net 30, Net 45 or Net 60. CityCited keeps overdue client invoices moving without forcing finance to work every account by hand.
Security
Organization-level row security separates customer data at the database, not only in application code.
Mailbox OAuth tokens stay server-side and are encrypted at rest. No browser-facing role can read them.
Collection actions and state changes remain auditable. Case events have no update or delete path.
CityCited cannot mark an invoice paid. Only imported accounting data closes an invoice.
Pricing
Start with a portion of your aging report. Expand once your team is comfortable with the workflow.
Bring us an aging report. CityCited will show you which accounts need attention and turn collections into a managed workflow.